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Social Security Office Near Me — U.S. Field Office Directory

Social Security Customer Service: Every Way to Reach the SSA

The Social Security Administration (SSA) answers through one national phone line, 1227 local offices with their own numbers, an online account that handles most routine requests, and mail or fax for documents. This page lists each channel, when it is open, what it is best for, and how to avoid the longest waits.

Customer service channels compared

Channel How When Best for
National phone line
Phone number guide →		 1-800-772-1213 · TTY 1-800-325-0778 Representatives Mon–Fri 8 AM–7 PM local time; automated services 24/7 Appointments, claim questions, anything about your record when the local office is busy
Local field office (phone)
Numbers by state →		 Direct number on each of the 1227 office pages Office hours, usually Mon–Fri 9 AM–4 PM local time Anything tied to a claim or document the office holds; booking a visit to that office
my Social Security (online)
ssa.gov/myaccount →		 ssa.gov/myaccount, sign in with Login.gov or ID.me 24/7 (brief maintenance windows on weekends) Replacement card, benefit letter, SSA-1099, direct deposit, address change, retirement and Medicare applications, claim status
In person
How to book →		 Book first; appointment holders are served before walk-ins Office hours; closed weekends and federal holidays Document review (name change, first card, non-citizen cards), SSI interviews, complex claims
Mail and fax
Fax numbers by state →		 Street or mailing address and fax number on each office page Processed during office hours Sending requested forms and copies to an office; never originals by fax

Shorter waits

  • Call later in the day, later in the week, later in the month. SSA's own guidance: Mondays, early mornings and the first week of the month (payment week) are the busiest.
  • Accept the callback when the 800 line offers it; you keep your place in the queue.
  • Call the local office for anything about an existing claim; the people who answer hold your file.
  • Check the automated line first. Benefit letters, replacement Medicare cards, Form SSA-1099, claim status and address changes need no representative.
  • Avoid the day after a holiday. Upcoming closures: Veterans Day (Wednesday, November 11, 2026); Thanksgiving Day (Thursday, November 26, 2026); Christmas Day (Friday, December 25, 2026). See is the office open today.

Before you call, have your Social Security number, date of birth and any SSA notice to hand; the phone number page lists exactly what representatives ask for, how the callback works and how to spot scam calls that imitate SSA. For a step-by-step route through the phone menu to a representative, see how to talk to a real person at Social Security.

Local office numbers by state

Alabama 22 Alaska 3 American Samoa 1 Arizona 18 Arkansas 17 California 124 Colorado 17 Connecticut 15 Delaware 3 District of Columbia 3 Florida 55 Georgia 33 Guam 1 Hawaii 5 Idaho 7 Illinois 47 Indiana 26 Iowa 18 Kansas 12 Kentucky 26 Louisiana 22 Maine 8 Maryland 23 Massachusetts 30 Michigan 48 Minnesota 18 Mississippi 23 Missouri 31 Montana 8 Nebraska 6 Nevada 4 New Hampshire 6 New Jersey 24 New Mexico 11 New York 71 North Carolina 37 North Dakota 6 Northern Mariana Islands 1 Ohio 56 Oklahoma 18 Oregon 16 Pennsylvania 57 Puerto Rico 14 Rhode Island 5 South Carolina 17 South Dakota 7 Tennessee 28 Texas 68 Utah 6 Vermont 3 Virgin Islands 2 Virginia 30 Washington 23 West Virginia 16 Wisconsin 26 Wyoming 5

Social Security customer service questions

What is the Social Security customer service number?

1-800-772-1213. Representatives are available Monday to Friday, 8 AM to 7 PM in your local time zone; the automated services run 24 hours a day. TTY users call 1-800-325-0778.

Does Social Security have customer service by email or chat?

Not for questions about your record. SSA does not discuss personal information by email, and there is no live chat. Use the phone, your online account, mail, or an office visit. SSA does publish a web form for general (non-personal) questions and feedback.

Is Social Security customer service open on weekends?

No. Phone representatives and offices work Monday to Friday. The automated phone line and my Social Security are available at weekends for letters, cards, status checks and address changes.

How do I get a callback instead of waiting on hold?

When the wait is long, the 1-800-772-1213 system offers a callback. Accept it and keep your phone free; the call comes from an 800-series number and a missed callback returns you to the start of the queue.

How do I complain about Social Security service?

Ask for the office manager at the field office, or use the feedback form on ssa.gov. For a claim stuck for many months, your U.S. representative or senator can open a congressional inquiry, which is free. Fraud or scam reports go to the SSA Office of the Inspector General at oig.ssa.gov.

Is there a different customer service line for SSI, SSDI or Medicare enrollment?

No. All Social Security programs use 1-800-772-1213 and the local offices. Medicare coverage and plan questions (not enrollment) go to 1-800-MEDICARE.

More quick answers

Social Security Appointment Which tasks need an appointment, the SSA online questionnaire, the 1-800 line, and every local office number. Social Security Phone Number National line 1-800-772-1213, TTY, SSI routing, and every local office number by state. Is the Social Security Office Open Today? Live open/closed check for your local time plus the 2026–2027 federal holiday calendar. Social Security Office Hours Standard Monday–Friday schedule and the offices whose hours differ from 9 AM–4 PM. Social Security Fax Numbers Fax number for every local SSA field office, organized by state. SSN Office Near Me Where Social Security cards are issued, the 7 Card Centers, and a locator limited to offices that take card requests. Towns Without a Social Security Office Nearest SSA office, distance, phone and hours for towns that have no field office of their own. SSI Office Near Me Every field office handles SSI; find the closest one and see how to start a claim by phone. Medicare Office Near Me Medicare enrollment is done at Social Security offices; what the office can do versus 1-800-MEDICARE. Find Your Nearest Office Search by ZIP code or use your location to get the address, phone, fax, and hours of the closest office.