West Frankfort Social Security Office, IL – 1005 Factory Outlet Dr, 62896
1005 FACTORY OUTLET DR, , West Frankfort, IL 62896
West Frankfort Social Security Office Hours
| Day of Week | Opening Hours | Status |
|---|---|---|
| Monday | 9:00 AM - 4:00 PM | Open |
| Tuesday | 9:00 AM - 4:00 PM | Open |
| Wednesday | 9:00 AM - 4:00 PM | Open |
| Thursday | 9:00 AM - 4:00 PM | Open |
| Friday | 9:00 AM - 4:00 PM | Open |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
* All Social Security field offices are closed on official federal holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day). Hours shown are from the SSA DOORS dataset, last updated October 15, 2026.
Directions to West Frankfort Social Security Office
SSA's directions: Exit 65 off of I-57. North of Americas Best Value Inn and East of the VF Factory Outlet Mall.
- Serving West Frankfort since
- 1936
- SSA region
- Region 5 (Chicago)
- Office type
- Social Security field office
- Time zone
- Central
Before You Visit West Frankfort Social Security Office
- Book first. SSA asks visitors to schedule before coming in; call (888) 223-8869 or use the online appointment questionnaire. Appointment holders are served first.
- Bring originals. Photo ID plus the originals (not photocopies) for your request; the document checklist lists them by task.
- Check online first. Replacement cards, benefit letters, direct deposit and address changes are handled at my Social Security with no visit.
- Expect screening. Federal Protective Service officers screen bags at the entrance; weapons, knives and pepper spray are not allowed inside. Take a ticket at the lobby kiosk on arrival.
Services Available at West Frankfort Social Security Office
Frequently Asked Questions for West Frankfort
Quick answers regarding visits, appointments, and services at the West Frankfort SSA office.
Do I need an appointment at the West Frankfort Social Security Office?
SSA asks you to schedule before visiting, and appointment holders are served first. Book through the SSA appointment questionnaire at ssa.gov, call this office directly at (888) 223-8869, or call the national line at 1-800-772-1213 (TTY 1-800-325-0778). Many tasks, including most replacement cards and benefit applications, can be completed online with no visit.
What are the operating hours for the West Frankfort Social Security Office?
This office is open Monday through Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays, Sundays, and all official federal government holidays.
Which Social Security office is closest to the West Frankfort Social Security Office if it is closed?
The next closest public office is the Carbondale Social Security Office at 250 W CHERRY ST, Carbondale, IL, about 19 miles away by straight-line distance. Any field office can handle routine requests, and the "Other Social Security Offices Near West Frankfort" list below has four more.
How do I get to the West Frankfort Social Security Office?
SSA's own directions: Exit 65 off of I-57. North of Americas Best Value Inn and East of the VF Factory Outlet Mall. The office address is 1005 Factory Outlet Dr, West Frankfort, IL 62896.
What is the direct telephone number for this office?
You can reach the West Frankfort office directly at (888) 223-8869 (fax (833) 950-3707). If the local line is busy, you may also call the SSA national customer service hotline at 1-800-772-1213 (TTY 1-800-325-0778).
Is this the right office for an SSN card, SSI, or Medicare?
Yes. There is no separate "SSN office" or "SSI office": Social Security number cards, Supplemental Security Income (SSI), retirement and disability (SSDI) claims, and Medicare enrollment are all handled at this SSA field office. Residents of a few metros (New York City, Philadelphia, Orlando and the Twin Cities) must use a dedicated Social Security Card Center for card-only services.
Can I apply for replacement cards or retirement benefits online instead?
Yes. In most cases, U.S. citizens can request a replacement Social Security card, apply for retirement or disability benefits, and check benefit verification letters online at ssa.gov without visiting the West Frankfort office in person. SSA says the online route is the fastest way to get a replacement card; offices cannot print one on the spot.
Which towns and ZIP codes is the West Frankfort Social Security Office closest to?
By straight-line distance, this office is the closest SSA office for 24 ZIP codes, including Benton, Buckner, Christopher, Coello, Du Quoin, Energy (mainly Franklin County, IL, Williamson County, IL, Perry County, IL). SSA does not publish a fixed service-area map, and any field office can handle routine requests.
Contact Information
Location Map
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Pin placed at the SSA locator's geocoded address. Nearby offices are shown as smaller markers; tap a marker for the office link.
Towns and ZIP Codes Closest to the West Frankfort Social Security Office
This office is the nearest SSA field office by straight-line distance for 24 ZIP codes across Franklin County, IL, Williamson County, IL, Perry County, IL, Hamilton County, IL. Computed from Census ZIP Code Tabulation Area centroids; SSA does not publish an official service-area map, and any field office can take routine requests.
Show 12 more towns
Marion (62959); Mulkeytown (62865); Orient (62874); Pittsburg (62974); Royalton (62983); Sesser (62884); Tamaroa (62888); Thompsonville (62890); Valier (62891); West Frankfort (62896); Whittington (62897); Zeigler (62999)
Other Social Security Offices Near West Frankfort
Straight-line distances from this address. Any SSA field office can handle routine requests, so a nearby office with better hours may be a good alternative.