Scranton Social Security Office, PA – 300 Lackawanna Ave, 18503
300 LACKAWANNA AVE, SUITE 117 THE MARKETPLACE AT STEAMTOWN, Scranton, PA 18503
Scranton Social Security Office Hours
| Day of Week | Opening Hours | Status |
|---|---|---|
| Monday | 9:00 AM - 4:00 PM | Open |
| Tuesday | 9:00 AM - 4:00 PM | Open |
| Wednesday | 9:00 AM - 4:00 PM | Open |
| Thursday | 9:00 AM - 4:00 PM | Open |
| Friday | 9:00 AM - 4:00 PM | Open |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
* All Social Security field offices are closed on official federal holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day). Hours shown are from the SSA DOORS dataset, last updated October 15, 2026.
Directions to Scranton Social Security Office
SSA's directions: Travel into downtown Scranton, Pa Office is located in The Marketplace at Steamtown on 300 Lackawanna Ave. Entrances to the parking garage is on Washington Ave and Lackawanna Ave near the bus station. Metered street parking is available as an option.
- Serving Scranton since
- 1936
- SSA region
- Region 3 (Philadelphia)
- Office type
- Social Security field office
- Time zone
- Eastern
Before You Visit Scranton Social Security Office
- Book first. SSA asks visitors to schedule before coming in; call (866) 635-0767 or use the online appointment questionnaire. Appointment holders are served first.
- Bring originals. Photo ID plus the originals (not photocopies) for your request; the document checklist lists them by task.
- Check online first. Replacement cards, benefit letters, direct deposit and address changes are handled at my Social Security with no visit.
- Expect screening. Federal Protective Service officers screen bags at the entrance; weapons, knives and pepper spray are not allowed inside. Take a ticket at the lobby kiosk on arrival.
Services Available at Scranton Social Security Office
Frequently Asked Questions for Scranton
Quick answers regarding visits, appointments, and services at the Scranton SSA office.
Do I need an appointment at the Scranton Social Security Office?
SSA asks you to schedule before visiting, and appointment holders are served first. Book through the SSA appointment questionnaire at ssa.gov, call this office directly at (866) 635-0767, or call the national line at 1-800-772-1213 (TTY 1-800-325-0778). Many tasks, including most replacement cards and benefit applications, can be completed online with no visit.
What are the operating hours for the Scranton Social Security Office?
This office is open Monday through Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays, Sundays, and all official federal government holidays.
Which Social Security office is closest to the Scranton Social Security Office if it is closed?
The next closest public office is the Wilkes-barre Social Security Office at 7 N WILKES BARRE BLVD, Wilkes Barre, PA, about 15.8 miles away by straight-line distance. Any field office can handle routine requests, and the "Other Social Security Offices Near Scranton" list below has four more.
How do I get to the Scranton Social Security Office?
SSA's own directions: Travel into downtown Scranton, Pa Office is located in The Marketplace at Steamtown on 300 Lackawanna Ave. Entrances to the parking garage is on Washington Ave and Lackawanna Ave near the bus station. Metered street parking is available as an option. The office address is 300 Lackawanna Ave, Scranton, PA 18503.
What is the direct telephone number for this office?
You can reach the Scranton office directly at (866) 635-0767 (fax (833) 950-2886). If the local line is busy, you may also call the SSA national customer service hotline at 1-800-772-1213 (TTY 1-800-325-0778).
Is this the right office for an SSN card, SSI, or Medicare?
Yes. There is no separate "SSN office" or "SSI office": Social Security number cards, Supplemental Security Income (SSI), retirement and disability (SSDI) claims, and Medicare enrollment are all handled at this SSA field office. Residents of a few metros (New York City, Philadelphia, Orlando and the Twin Cities) must use a dedicated Social Security Card Center for card-only services.
Can I apply for replacement cards or retirement benefits online instead?
Yes. In most cases, U.S. citizens can request a replacement Social Security card, apply for retirement or disability benefits, and check benefit verification letters online at ssa.gov without visiting the Scranton office in person. SSA says the online route is the fastest way to get a replacement card; offices cannot print one on the spot.
Which towns and ZIP codes is the Scranton Social Security Office closest to?
By straight-line distance, this office is the closest SSA office for 55 ZIP codes, including Scranton, Archbald, Carbondale, Clarks Summit, Clifford, Dalton (mainly Lackawanna County, PA, Wayne County, PA, Susquehanna County, PA). SSA does not publish a fixed service-area map, and any field office can handle routine requests.
Contact Information
Location Map
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Pin placed at the SSA locator's geocoded address. Nearby offices are shown as smaller markers; tap a marker for the office link.
Towns and ZIP Codes Closest to the Scranton Social Security Office
This office is the nearest SSA field office by straight-line distance for 55 ZIP codes across Lackawanna County, PA, Wayne County, PA, Susquehanna County, PA, Wyoming County, PA and 2 more counties. Computed from Census ZIP Code Tabulation Area centroids; SSA does not publish an official service-area map, and any field office can take routine requests.
Show 37 more towns
Gibson (18820); Gouldsboro (18424); Herrick Center (18430); Honesdale (18431); Hop Bottom (18824); Jermyn (18433); Jessup (18434); Kingsley (18826); La Plume (18440); Lake Ariel (18436); Lake Winola (18625); Lakeville (18438); Lakewood (18439); Lenoxville (18441); Moosic (18507); Moscow (18444); Newfoundland (18445); Nicholson (18446); Old Forge (18518); Olyphant (18447); Paupack (18451); Peckville (18452); Pittston (18641); Pleasant Mount (18453); Poyntelle (18454); Prompton (18456); South Gibson (18842); South Sterling (18460); Springville (18844); Sterling (18463); Tafton (18464); Taylor (18517); Tunkhannock (18657); Union Dale (18470); Waverly (18471); Waymart (18472); White Mills (18473)
Other Social Security Offices Near Scranton
Straight-line distances from this address. Any SSA field office can handle routine requests, so a nearby office with better hours may be a good alternative.