Normal Social Security Office, IL – 328 Susan Dr, 61761
328 SUSAN DR, STE 100, Normal, IL 61761
Normal Social Security Office Hours
| Day of Week | Opening Hours | Status |
|---|---|---|
| Monday | 9:00 AM - 4:00 PM | Open |
| Tuesday | 9:00 AM - 4:00 PM | Open |
| Wednesday | 9:00 AM - 4:00 PM | Open |
| Thursday | 9:00 AM - 4:00 PM | Open |
| Friday | 9:00 AM - 4:00 PM | Open |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
* All Social Security field offices are closed on official federal holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day). Hours shown are from the SSA DOORS dataset, last updated October 15, 2026.
Directions to Normal Social Security Office
SSA's directions: Located 0.3 miles east of S. Veterans Pkwy on the corner of Fort Jesse Rd. and Susan Dr. Our office is 0.1 miles north of the Normal Wal-Mart Supercenter on Susan Dr. Connect Transit Red Express route stops at our intersection. Parking is extremely limited.
- Serving Normal since
- 1936
- SSA region
- Region 5 (Chicago)
- Office type
- Social Security field office
- Time zone
- Central
Before You Visit Normal Social Security Office
- Book first. SSA asks visitors to schedule before coming in; call (877) 405-4640 or use the online appointment questionnaire. Appointment holders are served first.
- Bring originals. Photo ID plus the originals (not photocopies) for your request; the document checklist lists them by task.
- Check online first. Replacement cards, benefit letters, direct deposit and address changes are handled at my Social Security with no visit.
- Expect screening. Federal Protective Service officers screen bags at the entrance; weapons, knives and pepper spray are not allowed inside. Take a ticket at the lobby kiosk on arrival.
Services Available at Normal Social Security Office
Frequently Asked Questions for Normal
Quick answers regarding visits, appointments, and services at the Normal SSA office.
Do I need an appointment at the Normal Social Security Office?
SSA asks you to schedule before visiting, and appointment holders are served first. Book through the SSA appointment questionnaire at ssa.gov, call this office directly at (877) 405-4640, or call the national line at 1-800-772-1213 (TTY 1-800-325-0778). Many tasks, including most replacement cards and benefit applications, can be completed online with no visit.
What are the operating hours for the Normal Social Security Office?
This office is open Monday through Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays, Sundays, and all official federal government holidays.
Which Social Security office is closest to the Normal Social Security Office if it is closed?
The next closest public office is the Pekin Social Security Office at 2801 BROADWAY, Pekin, IL, about 34.4 miles away by straight-line distance. Any field office can handle routine requests, and the "Other Social Security Offices Near Normal" list below has four more.
How do I get to the Normal Social Security Office?
SSA's own directions: Located 0.3 miles east of S. Veterans Pkwy on the corner of Fort Jesse Rd. and Susan Dr. Our office is 0.1 miles north of the Normal Wal-Mart Supercenter on Susan Dr. Connect Transit Red Express route stops at our intersection. Parking is extremely limited. The office address is 328 Susan Dr, Normal, IL 61761.
What is the direct telephone number for this office?
You can reach the Normal office directly at (877) 405-4640 (fax (833) 950-3107). If the local line is busy, you may also call the SSA national customer service hotline at 1-800-772-1213 (TTY 1-800-325-0778).
Is this the right office for an SSN card, SSI, or Medicare?
Yes. There is no separate "SSN office" or "SSI office": Social Security number cards, Supplemental Security Income (SSI), retirement and disability (SSDI) claims, and Medicare enrollment are all handled at this SSA field office. Residents of a few metros (New York City, Philadelphia, Orlando and the Twin Cities) must use a dedicated Social Security Card Center for card-only services.
Can I apply for replacement cards or retirement benefits online instead?
Yes. In most cases, U.S. citizens can request a replacement Social Security card, apply for retirement or disability benefits, and check benefit verification letters online at ssa.gov without visiting the Normal office in person. SSA says the online route is the fastest way to get a replacement card; offices cannot print one on the spot.
Which towns and ZIP codes is the Normal Social Security Office closest to?
By straight-line distance, this office is the closest SSA office for 40 ZIP codes, including Bloomington, Anchor, Arrowsmith, Atlanta, Carlock, Chenoa (mainly Mclean County, IL, Livingston County, IL, Woodford County, IL). SSA does not publish a fixed service-area map, and any field office can handle routine requests.
Contact Information
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Pin placed at the SSA locator's geocoded address. Nearby offices are shown as smaller markers; tap a marker for the office link.
Towns and ZIP Codes Closest to the Normal Social Security Office
This office is the nearest SSA field office by straight-line distance for 40 ZIP codes across Mclean County, IL, Livingston County, IL, Woodford County, IL, Dewitt County, IL and 2 more counties. Computed from Census ZIP Code Tabulation Area centroids; SSA does not publish an official service-area map, and any field office can take routine requests.
Show 26 more towns and 1 other ZIP codes
Downs (61736); El Paso (61738); Ellsworth (61737); Fairbury (61739); Flanagan (61740); Forrest (61741); Graymont (61743); Gridley (61744); Heyworth (61745); Hudson (61748); Lawndale (61751); Le Roy (61752); Lexington (61753); Mc Lean (61754); Minonk (61760); Normal (61761); Pontiac (61764); Saybrook (61770); Secor (61771); Shirley (61772); Sibley (61773); Stanford (61774); Strawn (61775); Towanda (61776); Wapella (61777); Waynesville (61778)
61705
Other Social Security Offices Near Normal
Straight-line distances from this address. Any SSA field office can handle routine requests, so a nearby office with better hours may be a good alternative.